Contact us
Whether you have a question about an order, need help with a return, or just want to know more about what's new at Glamcroft, our customer service team is here to help. Find the quickest route to an answer below.
Before You Reach Out
Many common questions β about sizing, payment methods, and delivery timelines β are answered in our FAQ. If you're wondering where your order is, you can check its status directly on our order tracking page.
Contact Methods
- Email: info@glamcroft.com
- Phone: +1 870 840 2620
- Postal address: LA Retail Group LLC, 30 N Gould St, Ste 63155, 82801 Sheridan, US
- Contact form: Use the online form
Service Hours
Our team is available during the following hours (America/New_York):
- Monday β Friday: 09:00 β 18:00
- Saturday β Sunday: 10:00 β 17:00
We aim to reply to every enquiry within 24 business hours.
Returns and Order Changes
If you need to return an item or cancel an order, please contact us before sending anything back β unapproved returns cannot be accepted. Full details on eligibility, timelines, and how to start a return are set out in our Return Policy. Orders may be cancelled within 3 hours of placement, provided they have not yet been packed.
Shipping Enquiries
Orders are processed within 1β3 business days and delivered within 7β14 business days. Free shipping applies to every order with no minimum spend. For full details, see our Shipping Policy.
Payment
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal. More information is available on our Payment Options page.
Contact Details
- Email: info@glamcroft.com
- Phone: +1 870 840 2620
- Address: 30 N Gould St, Ste 63155, 82801 Sheridan, US
- Service hours: MonβFri 09:00β18:00 | SatβSun 10:00β17:00 (America/New_York)
- Response time: Within 24 business hours
You can also reach us via the contact form.