Refund policy

This policy explains when and how you may return an item purchased from Glamcroft, how refunds are processed, and what to do if something goes wrong with your order. Please read it before contacting us or sending anything back.

Return Eligibility

You have 30 days from the date you receive your order to request a return. To be accepted, items must be:

  • Unused and unworn
  • In their original condition — no signs of use, washing, or alteration
  • In their original packaging, with all tags and labels attached

Items that do not meet these conditions will not be accepted and will be returned to you at your expense.

Non-Returnable Items

The following cannot be returned under any circumstances:

  • Items returned without prior approval
  • Items that have been worn, washed, or altered
  • Items returned after the 30-day window has passed

How to Start a Return

You must contact us before sending anything back. Unapproved returns are not accepted and will not be processed for a refund.

To request a return, reach out to our customer service team using the contact details at the bottom of this page or through our contact page. Include your order number, the item or items you wish to return, and the reason for the return. We aim to respond within 24 business hours. Once your return is approved, you will receive instructions on where to send the item.

Return Shipping

The cost of return shipping is paid by the customer. You must use a traceable shipping method — a service that provides a tracking number you can share with us. Glamcroft is not responsible for items lost or damaged in transit back to us. We recommend keeping your proof of postage until your refund has been confirmed.

Refunds

Once your returned item is received and inspected, your refund will be issued within 14 days to the original payment method used at checkout. We accept and refund payments made by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal — see our payment options page for details.

There is no restocking fee on any return.

Depending on your bank or payment provider, it may take additional days for the credit to appear in your account after we have issued it.

Refund Not Received

If 14 days have passed since we confirmed receipt of your return and you have not seen the refund in your account, please take the following steps:

  • Check your bank account or payment provider balance again
  • Contact your bank or card issuer, as processing times can vary
  • If you have done both and the refund is still missing, contact us using the details below so we can investigate

Defective or Damaged Items

If you receive an item that is defective or damaged, contact us as soon as possible and include photographic evidence of the fault. We will arrange a free replacement at no additional cost to you. You do not need to return the defective item unless we specifically request it. Please review your order promptly after delivery — you can check your delivery status at any time via order tracking.

Wrong Item Received

If you receive an item that is different from what you ordered, contact us immediately with your order number and a photo of the item received. We will resolve the issue at no cost to you.

Exchanges

Glamcroft does not offer direct exchanges. If you would like a different size, colour, or style, please return the original item following the process above and place a new order. See our shipping policy for delivery timelines on new orders.

Order Cancellation

You may cancel an order within 3 hours of placing it, provided it has not yet been packed. To request a cancellation, contact us immediately using the details below. Once an order has been packed or dispatched, it can no longer be cancelled and must go through the standard return process after delivery. Our order cutoff time is 17:00 Eastern Time; orders placed before that time begin processing the same business day, so act quickly if you need to cancel.

Questions

If you have any questions about your return or refund, our FAQ page covers common queries. You are also welcome to contact us directly.

Contact Us

Glamcroft — operated by LA Retail Group LLC
30 N Gould St, Ste 63155, 82801 Sheridan, US
Email: info@glamcroft.com
Phone: +1 870 840 2620
Service hours: Monday–Friday 09:00–18:00 ET | Saturday–Sunday 10:00–17:00 ET
We aim to respond to all enquiries within 24 business hours.

You can also reach us through our contact page.