Frequently asked questions

Find answers to the most common questions about ordering, shipping, returns, and more. If you need further help, visit our contact page or reach the team directly using the details at the bottom of this page.

Ordering and Payment

What payment methods does Glamcroft accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal. A full overview is available on our payment options page.

Is it safe to enter my card details on your site?

Yes. All payment information is processed through encrypted, PCI-compliant payment providers. Glamcroft does not store your full card details on our servers.

Can I change or update my order after placing it?

Orders can be cancelled within 3 hours of placement, provided they have not yet been packed. Once an order is packed or dispatched, it can no longer be modified or cancelled. If you need to cancel, contact us immediately at info@glamcroft.com or call +1 870 840 2620.

Will I receive a confirmation after placing my order?

Yes. A confirmation email is sent to the address you provided at checkout as soon as your order is placed. Please check your spam folder if it does not arrive within a few minutes.

Are there any additional fees or taxes at checkout?

The price shown at checkout is the price you pay. There is no restocking fee and no shipping fee โ€” shipping is always free. Applicable taxes, if any, are displayed before you complete your purchase.

Shipping and Delivery

How much does shipping cost?

Shipping is free on every order. There is no minimum spend required. See our shipping policy for full details.

Which countries do you ship to?

We ship to addresses in the United States. All prices are charged in USD.

How long will it take to receive my order?

Orders placed before 17:00 Eastern Time begin processing the same business day. Processing takes 1โ€“3 business days, after which delivery takes a further 7โ€“14 business days. In total, please allow up to 17 business days from the date you place your order.

What is the order cutoff time?

The daily cutoff time for order processing is 17:00 Eastern Time on business days. Orders placed after 17:00 or on a weekend will begin processing on the next business day.

Tracking an Order

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on our order tracking page at any time to check the current status of your delivery.

My tracking information has not updated. What should I do?

Tracking information can take 24โ€“48 hours to reflect updates after dispatch. If your tracking has shown no movement for more than 5 business days, please contact our support team and we will investigate with the carrier.

Returns and Refunds

What is your return policy?

You may return items within 30 days of the date you receive your order, provided they are unused and in their original condition and original packaging. You must contact us before sending anything back โ€” unapproved returns are not accepted. Full details are available on our refund policy page.

Who pays for return shipping?

The customer is responsible for return shipping costs. Returns must be sent using a traceable shipping method. We recommend keeping your proof of postage until your refund has been confirmed.

How and when will I receive my refund?

Once your return is received and inspected, your refund will be issued to your original payment method within 14 days. No restocking fee is deducted. Processing times for the funds to appear in your account may vary depending on your bank or payment provider.

Do you offer exchanges?

We do not offer direct exchanges. If you would like a different size, colour, or item, please return the original item following our standard return process and place a new order for the item you want.

Damaged or Wrong Items

What if I receive a defective or incorrect item?

If your item arrives damaged, defective, or is not what you ordered, please contact us within the 30-day return window and include clear photo evidence of the issue. We will arrange a free replacement at no cost to you. Do not discard the item or its packaging before contacting us.

Cancelling an Order

Can I cancel my order?

Yes, but only within 3 hours of placing it and only if it has not yet been packed. To request a cancellation, contact us immediately at info@glamcroft.com or by phone. If your order has already been packed or dispatched, it can no longer be cancelled, but you may return it once received under our standard return policy.

Privacy and Data

How does Glamcroft use my personal data?

Your personal data is used to process your orders, communicate with you about your purchases, and improve our services. We do not sell your personal information. Full details of how we collect, store, and use your data are set out in our privacy policy.

How do I opt out of the sale of my personal information?

You can submit a request at any time via our Do Not Sell My Information page. We will process your request in accordance with applicable US privacy law, including the California Consumer Privacy Act (CCPA) where applicable.

Does Glamcroft use cookies?

Yes. We use cookies and similar technologies to operate the site, remember your preferences, and understand how shoppers use our pages. You can learn more and manage your preferences on our cookie policy page.

Contacting Support

How do I get in touch with the Glamcroft team?

Our support team is available Monday to Friday, 09:00โ€“18:00 Eastern Time, and Saturday to Sunday, 10:00โ€“17:00 Eastern Time. We reply to all enquiries within 24 business hours.

You can also use the form on our contact page.