Frequently asked questions
Find answers to the most common questions about ordering, shipping, returns, and more. If you need further help, visit our contact page or reach out directly during service hours.
Ordering and Payment
What payment methods does Glamcroft accept?
Glamcroft accepts Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal. A full overview is available on the payment options page.
Is it safe to enter my card details on your site?
Yes. All transactions are processed over an encrypted connection. Glamcroft does not store raw card numbers. Your payment is handled through industry-standard, PCI-compliant processors.
Can I place an order by phone or email?
Orders must be placed through the Glamcroft website. Our support team cannot process payments on your behalf, but they can assist you if you encounter difficulties during checkout.
Will I receive an order confirmation?
Yes. A confirmation email is sent automatically once your order is placed. Please check your spam or junk folder if it does not arrive within a few minutes. If you still cannot find it, contact us at info@glamcroft.com.
Shipping and Delivery Times
How much does shipping cost?
Shipping is free on every order. There is no minimum spend required and no conditions attached.
How long will it take to receive my order?
Orders are processed within 1–3 business days after being placed. Delivery then takes 7–14 business days. In total, please allow up to 17 business days from the date of your order. Full details are on the shipping policy page.
Is there an order cutoff time?
Yes. The daily order cutoff is 17:00 Eastern Time. Orders placed after 17:00 will begin processing the following business day.
Which countries do you ship to?
Glamcroft ships to addresses within the United States. All orders are charged and settled in US dollars (USD).
Tracking an Order
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use that number on our order tracking page to check the current status of your delivery.
My tracking information has not updated in several days. What should I do?
Tracking updates can occasionally be delayed by the carrier. If your tracking has shown no movement for more than 5 business days, please contact us at info@glamcroft.com and we will investigate on your behalf.
Returns and Refunds
What is the return window?
You have 30 days from the date you receive your order to request a return. Items must be unused, in their original condition, and in their original packaging. Returns requested after 30 days from delivery cannot be accepted. See the full refund policy for details.
How do I start a return?
You must contact us before sending anything back. Unapproved returns are not accepted and cannot be processed. To open a return request, email info@glamcroft.com with your order number and reason for return. We will provide instructions once the return is approved.
Who pays for return shipping?
The customer is responsible for return shipping costs. You are required to use a traceable shipping method and retain proof of postage until your refund has been confirmed. Glamcroft does not accept liability for return packages lost without tracking.
When will I receive my refund?
Once your return is received and inspected, a refund will be issued within 14 days to the original payment method used at checkout. There is no restocking fee. The time for the funds to appear in your account may vary depending on your bank or payment provider.
Do you offer exchanges?
Glamcroft does not process direct exchanges. If you would like a different size, colour, or item, please return the original item following the return process and place a new order separately.
Damaged or Wrong Items
What if I received a defective or damaged item?
If your item arrives defective or damaged, please contact us at info@glamcroft.com as soon as possible and include clear photo evidence of the defect or damage. We will arrange a free replacement at no cost to you once the evidence has been reviewed.
What if I received the wrong item?
If you received an item that does not match your order, contact us immediately with your order number and a photo of what you received. We will resolve the issue promptly and cover any associated costs.
Cancelling an Order
Can I cancel my order after placing it?
You may cancel your order within 3 hours of placing it, provided it has not yet been packed for dispatch. To request a cancellation, contact us as quickly as possible at info@glamcroft.com or call +1 870 840 2620. Once an order has been packed, it can no longer be cancelled and will need to be returned after delivery.
Contacting Support
What are your customer service hours?
Our support team is available Monday to Friday, 09:00–18:00, and Saturday to Sunday, 10:00–17:00, all times Eastern (America/New_York). We aim to respond to all enquiries within 24 business hours.
How can I get in touch?
You can reach us by email at info@glamcroft.com, by phone at +1 870 840 2620, or through the contact page. For written correspondence, our registered address is 30 N Gould St, Ste 63155, 82801 Sheridan, US.
Privacy and Data
How does Glamcroft use my personal data?
Personal data is collected and used only as described in our privacy policy. We do not sell your personal information without providing you the opportunity to opt out.
How does Glamcroft use cookies?
We use cookies to operate the site, remember your preferences, and analyse traffic. You can review our cookie practices in the cookie policy.
Can I opt out of the sale of my personal information?
Yes. California residents and others who wish to exercise this right can do so at any time via our Do Not Sell My Information page.
Contact Us
Email: info@glamcroft.com
Phone: +1 870 840 2620
Address: 30 N Gould St, Ste 63155, 82801 Sheridan, US
Service hours: Mon–Fri 09:00–18:00 | Sat–Sun 10:00–17:00 (Eastern Time)
Response time: Within 24 business hours
For all enquiries, visit our contact page.