Contact information

This page contains the full contact and legal information for Glamcroft. It is intended to identify the business clearly for customers, payment processors, and regulatory reviewers.

Legal Business Identity

Glamcroft is operated by:

Customer Service Hours

Our team is available to assist you during the following hours (America/New_York time):

  • Monday – Friday: 09:00 – 18:00
  • Saturday – Sunday: 10:00 – 17:00

We aim to respond to all enquiries within 24 business hours. For the fastest service, contact us by email at info@glamcroft.com or use our contact form.

Shipping

Glamcroft ships to the United States. All prices and charges are in US dollars (USD). Free shipping is included on every order — no minimum spend required.

  • Order cutoff: 17:00 (America/New_York)
  • Processing time: 1–3 business days
  • Delivery time: 7–14 business days

Full details are available on our Shipping Policy page. Once your order has been dispatched, you can follow its progress on our order tracking page.

Returns and Refunds

You may return eligible items within 30 days of the date you receive your order, provided they are unused, in their original condition, and in their original packaging. Please contact us before sending anything back — unapproved returns are not accepted.

  • Return shipping: The customer is responsible for return shipping costs. A traceable shipping method is required.
  • Refund timeline: Refunds are issued within 14 days of receiving the return, to the original payment method.
  • Defective items: If an item arrives defective, please send photo evidence to our support team. A free replacement will be arranged.
  • Exchanges: We do not offer direct exchanges. Please return the item and place a new order.
  • Cancellations: Orders may be cancelled within 3 hours of placement, provided the order has not yet been packed.
  • Restocking fee: None.

Full terms are set out on our Refund Policy page.

Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

For more information, visit our Payment Options page.

Privacy and Your Data

We handle your personal data in accordance with our Privacy Policy. California residents may exercise their rights under the CCPA via our Do Not Sell My Information page.

Contact Us

You can also reach us through our contact page.