Shipping policy

Glamcroft ships to the United States. All orders are charged and processed in USD (US Dollars). The policy below explains everything you need to know before and after you place an order.

Order Processing

Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding US public holidays. Orders are not processed on weekends or public holidays.

The daily order cutoff is 17:00 Eastern Time. Orders placed after 17:00 ET, or on a weekend or public holiday, begin processing on the next business day.

Delivery Time

Once dispatched, orders are delivered within 7–14 business days. This window begins after processing is complete, so your total wait from the date you order is processing time plus delivery time.

Delivery times are estimates. Carrier delays, customs procedures, or circumstances outside our control may occasionally extend them. If your order has not arrived within the estimated window, please contact our team and we will investigate with the carrier.

Shipping Cost

Shipping is free on every order. There is no minimum spend and no exceptions. No shipping fee will appear at checkout or on your invoice.

Order Tracking

Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can use that number to follow your shipment at any time via our order tracking page. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then reach out to us.

Incorrect or Incomplete Delivery Address

Please review your delivery address carefully before completing checkout. If you notice an error immediately after placing your order, contact us as soon as possible — orders can be cancelled or amended within 3 hours if they have not yet been packed.

Once an order has been packed and dispatched, we are unable to redirect it. If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you. Re-delivery to a corrected address may involve an additional shipping charge.

Undeliverable Parcels

If a carrier is unable to deliver your parcel and it is returned to us — for example because no one was available to receive it and it was not collected from a holding facility within the carrier's retention period — we will notify you by email. We will discuss next steps with you, which may include re-shipping (additional shipping cost may apply) or a refund of the product value.

Delays

If your tracking information shows no movement for an extended period, or if the delivery window has passed without delivery, please get in touch. We will open an enquiry with the carrier on your behalf. We ask for your patience while carrier investigations are completed, as these can take several business days.

For full details on what happens if an item is lost, see our return and refund policy.

Payment Methods

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal. For a full overview, visit our payment options page.

Returns and Cancellations

If your order arrives and something is not right, our return and refund policy explains the 30-day return window, conditions, and how to start a return. Returns must be approved before you send anything back.

Contact Us

Our customer service team is available seven days a week and responds within 24 business hours.

You can also reach us through our contact page or browse common questions in our FAQ.